What is the warranty?
Wild Coast Tent is warranted against defects in material and manufacturing for 2 years on fabric tents from the date of original purchase.
WCT will repair or replace, at its option, any defects during the warranty period.
This warranty does not extend to normal wear and tear, or to damage or cosmetic blemishes sustained during use.
In the event that the tent must be returned to us for inspection and repair/replacement, the owner must assume the cost and liability of freight.
Shipping damage is the responsibility between tent owner a freight company.
Provide us with digital images showing conclusive proof of the defect
Submit proof of date of original purchase.
Please note the warranty does not cover damage resulting from accident, misuse, abuse, tampering, unreasonable use or normal wear and tear.
Wild Coast Camping Gear Inc. MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANT-ABILITY AND FITNESS FOR PARTICULAR USE.
All our shipments are transit insured. Should your delivery arrive in a damaged condition, please do not accept the shipment, without advising the courier and making sure they note the damage on the delivery form. File a claim immediately with the courier company and please inform us ASAP.
Please do not Sign or accept any Damaged products as it becomes yours and there is nothing Wild Coast Camping Gear Inc. can do to claim it damaged through the shipper!
Orders are typically processed and shipped in 1-2 business days.
Typically, orders placed on Friday - ship out the following Monday. Unfortunately, Canada Post does not pick up packages on the weekend or most holidays.
Most products ship from our location in Nova Scotia,
Most orders are shipped via Canada Post. You will receive order tracking information via email.
The shipping charge for ground delivery of oversize and heavy items is specified on the product's information page.
With these items, please allow one additional day for order processing.
If you place an order online via credit card/Paypal and then decide to cancel it, there will be credit card fees charged of 3%
If a order is cancelled after it has already shipped, shipping fees will also be deducted from the refund
If you refuse a package, we will deduct from your refund, any fees and additional shipping charges that we incur.
Any shipping charges will not be refunded if the product has been shipped
We only ship internationally to the U.S.A. at present
International orders are shipped via Canada Post larger items by trucking company
Orders shipped outside Canada. will likely incur brokerage fees, customs fees, tariffs, duties, and/or other fees imposed by your country.
If you have any doubts about additional fees, please contact your local customs office before you place your order.
Oversized and heavy items may incur additional shipping charges and in some cases may not be shipped internationally. You will be contacted if additional charges apply.
The main source of tent condensation is your breath. When you sleep at night, you exhale about 1 liter of water when you exhale. That water vapor is trapped by the outermost wall of your tent or shelter because it has no place to go. If there are 2 people in the tent, then you have to deal with 2 liters of tent condensation, and so on as you add more people.
Storing wet clothes, wet gear, or cooking in a tent can also contribute to internal condensation. So can sleeping near a stream, lake or other wet area when it’s humid and there’s no wind at night.
Leave your windows on a crack at night to get as much ventilation as possible. If water vapor can escape out a vent, window or door, you can significantly reduce or eliminate the amount of tent condensation that occurs. Where you camp also plays a role, if it is near water open the windows more condensation is likely. Conditions, ventilation, size, number of occupants, and mode of setting it up all have rather drastic effects on the amount of condensation. In other words, sometimes you can’t prevent condensation because the weather conditions just plain suck. :-)
You can still leave the tent windows open on a crack or the tent door on extended tents
Another thing you can try is to un clip the rain fly on nights you know it is not going to rain to get more ventilation.